Since our Website offers non-tangible, irrevocable goods we usally do not provide refunds after the product is purchased, which you acknowledge prior to purchasing any product on the Website. Please make sure that you've provided correct data based on which the reports are computed. Astrology reports are computed and made available for download automatically and immediately after successful payment and cannot be retracted. As such no refund claims could normally be accepted.
However in exceptional instances,based on the opininon of the domain experts, if we are convinced that refund is due owing to our mistake be it in algorithm or technincal or other area we will refund the amount. In all cases we are bound by the principle of value of customer satisfaction.
'Great customer service doesn’t mean that the customer is always right, it means that the customer is always honoured.' – Chris LoCurto